Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery We offer the following shipping options within the United States:
- Standard Shipping (5–7 business days) — Calculated at checkout
- Expedited Shipping (2–3 business days) — Calculated at checkout
- Free standard shipping is available on all US orders over $80. Free shipping applies to standard shipping rates only and does not apply to expedited or express shipping options.
Shipping Carriers We ship via USPS, UPS, and FedEx. Carrier selection is based on your location and order size.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Packages Lone Star Pharm is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 48 hours of delivery at orders@lonestarpharm.shop with photos of the damage and we will work to make it right.
Incorrect Address Please ensure your shipping address is correct at checkout. Lone Star Pharm is not responsible for orders shipped to an incorrectly provided address. If you need to update your address, contact us immediately at orders@lonestarpharm.shop — we can only make changes before the order ships.
Candle & Fragrance Shipping Note Our products contain fragrance oils and wax. In extreme heat, products may soften during transit. We recommend shipping to a location where packages won't sit in direct sunlight or high temperatures.
For questions about your order, contact us at orders@lonestarpharm.shop